Divine Help

FAQs

Q: HOW DO I VIEW OR ORDER PRODUCTS?

A: Please make sure your pop up control is disabled since all of our products are displayed in pop up windows. Please consult your software help guide for disable instructions.

Q: HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED

A: After placing your order you will receive a web confirmation and also an email confirmation.

Q: HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED?

A: Log in, then to go to the "Order History" section (located on the left frame). You will see all your DivineDerriere.com orders along with their status and tracking numbers. If you are already logged in, click on "Your Account" (located on the top frame), then click on "Order History".

Q: CAN DIVINE SHIP TO PO BOXES/APO/FPO ADDRESSES?

A: We ship via USPS which will allows for delivery to PO Boxes.

Q: IS IT SAFE TO ORDER ONLINE?

A: Ordering from Divine Derriere online is guaranteed safe and secure. Once you click on ""Order Review,"" you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.

Q: AFTER I BEGIN A SKIN LIGHTENING REGIMEN, WHEN SHOULD I START NOTICING IMPROVEMENT?

A: Results can take 3-8 weeks of daily usage to see, in some cases longer to achieve the lightening results you desire. Thicker, oily skin types may take longer. Skin lightening is a gradual process.

Q: DO I NEED TO PROTECT MY SKIN IF I AM USING AHA OR HYDROQUINONE?

A: It is imperative that you protect your skin and avoid excessive sun exposure. Use broad spectrum sun screen spf 30+ when outdoors. Wear a hat and protective clothing if necessary to avoid getting sunburned. This is very important, because your skin is slowly peeling and exposing new lighter skin to the surface. If this new skin gets sunburned or is not protected well from the sun, it can compromise your results and actually make it easier for your skin to tan since it is very sensitive.

Q: SHOULD I COMBINE TREATMENTS LIKE A CHEMICAL PEEL AND SKIN LIGHTENING?

A: It is strongly recommend to avoid mixing anything that might cause irritation. Do not use cream with other medicines containing resorcinol, phenol, or any acid peel unless otherwise directed by your doctor. It is recommended to check with your doctor before using other products with cream.