FREQUENTLY ASKED QUESTIONS
See answers to our most frequently asked questions. Can't find what you're looking for? Contact us here.
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SHIPPING & RETURNS
ORDERS & BILLING
ORDER STATUS
RETURNS
PRODUCT QUESTIONS
Where do you ship?
We currently ship within the United States only.
How can I check shipping costs?
Orders of $50 or more qualify for free US standard shipping. For orders below $50, shipping charges and other available delivery options are shown at checkout before you pay.
When will my order arrive?
Delivery timing depends on your destination and the shipping option selected at checkout. Once your order ships, use the tracking link in your shipping confirmation for carrier updates.
Is my order discreetly packaged?
Orders arrive in standard shipping boxes without product images. The shipping label includes our business name and return address.
How will I know if my order has been received?
Once your checkout is complete you can expect a confirmation sent to the email you provided.
When is my credit card charged?
Your credit card is charged at the time you place your order.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout.
My credit card keeps getting declined
Check with your bank and ensure that your billing address is correct. Otherwise, feel free to reach out to us at care@divinederriere.com with other questions you may have.
How can I track my order?
Open the tracking link in your shipping confirmation email. If you need help, email care@divinederriere.com with your order number.
How do I change my address or cancel my order?
In an effort to get your order out asap, we move fast and process orders very quickly. Please contact us immediately after placing an order if you have changed your mind or need to make any changes. If we can catch your order before it gets shipped, we may be able to change or cancel it.
What if I haven't received an order confirmation?
Check your spam or junk folder first. If you still cannot find it, email care@divinederriere.com with the name and email address used at checkout.
What should I do if my order arrives damaged or an item is missing?
Email care@divinederriere.com with your order number, the affected item and a photo of what arrived. Keep the packaging while our team reviews the issue.
How do I request a return or exchange?
Email care@divinederriere.com with your order number and the item you would like to return. Review our returns page for eligibility and current terms before sending anything back.
Where can I find the return policy?
We accept returns within 30 days of delivery for orders purchased directly from divinederriere.com, with free return shipping for US orders. Visit our returns page for instructions and refund information.
What information do I need to request a return?
Have your order number or proof of purchase ready, along with the name of the product you want to return. Contact our team for return authorization before mailing your order back.
Who pays for return shipping?
Return shipping is free for US orders. Email care@divinederriere.com with your order number before mailing your return so our team can provide instructions and a prepaid return label.
Where can I find product details?
Check the individual product page and your product packaging for ingredients, directions and product-specific information. Need help choosing? Contact care@divinederriere.com.
Do you test on animals?
Never!!! Our products are cruelty free. Divine Derriere love all animals, are animal advocates, and in no way support animal testing of any kind.
Do you offer wholesale?
Interested in stocking Divine Derriere? Visit our wholesale page or contact care@divinederriere.com to ask about wholesale opportunities.
How do I choose the right product?
Start with the concern you want to target: dark spots, ingrowns, dryness or visibly firmer-looking skin. Read the individual product directions and ingredient list, and patch test before first use.
How can I hear about new launches?
Join our email list for product launches, updates and offers. You can unsubscribe at any time.
How do I access my rewards account?
Start from our rewards page and sign in using the email address you used to join. If you need help accessing your account, contact care@divinederriere.com.
Who can help with a rewards question?
Email care@divinederriere.com with the email address on your account and any relevant order number. Include a screenshot if an offer or account message needs checking.